Below you will find some common problems and fixes that users have experienced for the Holiday Happening App. If you are experiencing a problem not listed please contact us for help.
1. When do we collect personal information?
1.1 Holiday Happenings collects the personal information you voluntarily provide us when you:
- Enter a competition
- Participate in a survey
- Join our mailing list
- Sign up as an app user
- Upgrades to a premium app user
- Subscribes to our digital booklet
- Advertises with us
- Make an enquiry with us
This information may include (if you choose to provide it) your contact name, email address, contact number, business name, business address, IP address and credit card details (only for app upgrades). By providing this information to Holiday Happenings, you consent to it being collected, used and stored.
2. How do we use your personal information?
2.1 Personal Information we collect is ONLY used for the purpose it was initially provided to Holiday Happenings for (Ref to Section 1.1). Any situation which requires the forwarding of information will only be done AFTER obtaining user consent first.
2.2 If any of your personal information changes or is incorrect please contact Holiday Happenings at email@example.com
3. Collection of user interaction data.
3.1 We also automatically collect information about your visit and usage when you:
- Browse our website
- Use our app
- Read our digital booklet
This information may include your IP address, your operating system, your browser ID, date, time and other information about how you interacted with our Website, App or Booklet.
3.2 How we automatically collect this information.
This information is obtained by using cookies or other tracking technologies from either Holiday Happenings or third party providers such as Apple, Google Analytics, Yahoo Flurry, Mail Chimp & Send Grid.
3.3 Why we automatically collect this information.
This information is collected to analyse the time users spend on our website, app and digital booklet. This information helps us:
- understand how the website, app and digital booklet is used.
- improving our service
- improve your user experience.
- reporting traffic information to school holiday providers.
4. How do we protect your information?
Holiday Happenings is serious about the protection of your information and every measure is taken to ensure it is securely kept.
A number of reputable and reliable third party providers are used (such as Mail Chimp, Send Grid, Wave and Stripe) to assist in the storing of particular user information. Within Holiday Happenings, only management level employees have access to these databases and are all required to keep the information confidential.
5. Email Communication
5.1 Holiday Happenings will never SPAM users and will ONLY use your email address for the purpose it was initially provided to us for (Ref to Section 1.1)
5.2 If your email address incorrectly receives an email for purposes other that its intended supply please contact us at firstname.lastname@example.org.
If at any time you would like to unsubscribe from receiving future emails, you can email this request to email@example.com or follow the "unsubscribe" instructions at the bottom the email.
6. Third-party disclosure
6.1 Holiday Happenings WILL NOT share, sell or rent the personal information (ref to Section 1) of its users to any third parties. This does not include the information Holiday Happenings stores with any third party who assist us in operating and conducting our business or serving our users, so long as those parties agree to keep this information confidential.
6.1.1 If Holiday Happenings is required by law to provide an individuals personal information the law will override this clause
6.2 Holiday Happenings may share reports and data from the collection of user interaction information as outlined in Section 3.
7. Links to Other Websites